Service Focus Statements are accepted by the SFT when they are service issues that affect, or could affect, many customers.

Note – The team does not investigate the following:

Software bugs: These should be raised as a Service Request via Teradata at Your Service, or through your normal way of raising such issues. Issues specific to your site: These should be discussed with your Teradata Account Manager. Fill in the fields below to submit a Service Focus Statement and present an issue to the Service Focus Team.

Service Focus Statement